Get in touch with our team
Support is available if you need help with account-related issues, deposit or withdrawal questions, technical concerns, or general feedback. Contact our team via email, phone or live chat and we'll respond promptly. For verification or payment queries, include your account ID and a brief description to speed up the process. We can assist with account access, bonus queries and cashier help.
| Department | Contact |
|---|---|
| Customer Support | Email: [email protected] - Live chat via site - Phone: +64 9 378 4527 |
| General Enquiries | Email: [email protected] - Business and verification queries |
| Affiliate Enquiries | Email: [email protected] - Partnership applications |
| Payments | Email: [email protected] - Deposits and withdrawals |
| Privacy & Security | Email: [email protected] - Data and privacy |
| Working Hours | Mon-Fri, 08:00-22:00; Sat-Sun, 09:00-18:00 NZST |
| Support Portal | support.qwe.nz - Submit ticket and check ticket status |
Email Support
For detailed requests, account queries or when sending documents, email is the preferred contact method. Please include a clear subject line, your account username and up-to-date contact details, and attach any relevant files. This helps avoid delays; we will reply with next steps as soon as we can. Check that attachments are legible.
Submit your enquiry
Response Time
Support requests are usually answered within one business day. Simple queries are handled quickly via live chat or email, while more complex issues - such as account verification or payment investigations - may take longer depending on their nature. If we need extra time we'll keep you informed and provide an estimated timeframe once your case has been assessed.
Feedback
Tell us what you think - we welcome feedback, suggestions and ideas to improve the site. Send comments via live chat or email and we review them carefully. Your input helps shape updates, fixes and new features so we can improve the service and overall user experience for everyone in New Zealand.